FAQ

FAQ

HELP CENTER

How can we help?

Find what you need below, or reach out to our support team.

📦

Shipping & Delivery

How long does shipping take? ▼
Orders are typically processed within 1–3 business days. Standard delivery takes 5–14 business days depending on your destination (5–10 business days for the US, 7–14 business days for Europe and worldwide).
What are the shipping fees? ▼
We offer Free Standard Shipping on all orders over $49. For orders below $49, standard calculated shipping rates are clearly displayed at checkout.
How can I track my order? ▼
As soon as your order is shipped, you will receive an email with your carrier tracking number. You can also visit our Track Your Order page to check real-time progress.
What if my package is lost or damaged? ▼
If your tracking has stopped updating for more than 5 business days, or your package arrives damaged, please email us immediately at ErnestWilsont3@outlook.com with photos and your order number. We will arrange a free replacement or full refund.
Will I be charged customs duties or VAT? ▼
Taxes and applicable fees are calculated in accordance with local regulations at checkout. For most international orders, packages clear customs smoothly without unexpected additional fees upon delivery.
🔄

Returns & Refunds

What is your return policy? ▼
We offer a 30-day return policy from the date of delivery. Returned items must be unused, unwashed, in their original condition, and in complete original packaging. EU customers also enjoy the statutory 14-day cooling-off cancellation right.
How do I start a return? ▼
To initiate a return, contact our support team at ErnestWilsont3@outlook.com with your Order Number and the reason for return. We will provide return instructions and authorized address.
How long do refunds take? ▼
Once your return arrives and is inspected (usually within 1–3 business days), your refund will be processed back to your original payment method within 5–10 business days.